Refund policy
Custom & Personalized Items Policy
All products sold by ASM Exhibits are custom-made and personalized according to customer specifications. Due to the nature of custom manufacturing, all sales are final.
No Returns or Exchanges
Because each booth and display is built specifically to your order, we are unable to accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at info@asmexhibits.com with:
- Your order number
- Photos of the damage or defect
- A description of the issue
We will review your claim and offer a resolution, which may include repair, replacement, or partial refund at our discretion.
Order Cancellations
Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, production begins and cancellations cannot be accepted.
Refund Processing
Approved refunds will be processed to your original payment method within 10 business days.